{"id":1084,"date":"2023-03-26T08:06:46","date_gmt":"2023-03-26T12:06:46","guid":{"rendered":"https:\/\/redoaksanitation.com\/?page_id=1084"},"modified":"2026-04-28T02:14:50","modified_gmt":"2026-04-28T06:14:50","slug":"faqs","status":"publish","type":"page","link":"https:\/\/redoaksanitation.com\/about\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1084\" class=\"elementor elementor-1084\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-71b8f86 e-flex e-con-boxed e-con e-parent\" data-id=\"71b8f86\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53f9cdd elementor-widget elementor-widget-heading\" data-id=\"53f9cdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQ'S<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-10e824d e-flex e-con-boxed e-con e-parent\" data-id=\"10e824d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c6defd8 e-con-full e-flex e-con e-child\" data-id=\"c6defd8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b3a0d50 elementor-widget elementor-widget-shortcode\" data-id=\"b3a0d50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Home<\/span><\/p><\/nav><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c25d864 elementor-widget elementor-widget-heading\" data-id=\"c25d864\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FREQUENTLY ASKED QUESTIONs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db0bd01 elementor-widget elementor-widget-text-editor\" data-id=\"db0bd01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Can&#8217;t find your answer? Please reach out to us, we would be more than happy to help you. <a href=\"https:\/\/redoaksanitation.com\/about\/contact-us\/\">Contact Us<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-574292b elementor-widget elementor-widget-heading\" data-id=\"574292b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Service<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e53bad4 elementor-widget elementor-widget-toggle\" data-id=\"e53bad4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-2401\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2401\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What do I do if my trash or recycling was missed?<\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2401\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2401\"><p>Pick up times may vary, some drivers pick up one side of the road at a time, and sometimes drivers break off from a route and return at a later time the same day. Please contact customer service no earlier than 4:30 PM on your service day to report a missed pick up. All misses must be reported the week they occur for a prompt resolution.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-2402\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2402\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Will Red Oak pick up extra bags outside my cart?  <\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2402\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2402\"><p>Due to our automated equipment, Red Oak provides can only service; any excess waste beyond your 95-gallon cart will require you to order an additional cart.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-2403\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2403\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">When and where should I place my cart out for service? <\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2403\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2403\"><p>Carts must be curbside the night before your scheduled service day. Place each cart within 3 feet of the curb, 6 feet from a mailbox or other object, with handles facing the house, and 3 feet or more separating each cart.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-2404\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2404\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can Red Oak pick up my trash at my house instead of by the road?<\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2404\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2404\"><p>Red Oak offers backdoor service in limited areas under specific circumstances. Please contact customer service to inquire.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-2405\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2405\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What items do not go in the trash? <\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2405\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2405\"><p>Red Oak provides residential household waste removal. Household waste is defined as waste produced within the kitchen and bathrooms. The following are not accepted for pick up:<\/p><ul><li>Construction or remodeling debris such as wood, tile, drywall, brick, etc.<\/li><li>Paint (<a href=\"https:\/\/redoaksanitation.com\/blog\/how-to-store-and-dispose-of-paint-properly\/\">See here for paint disposal locations<\/a>)<\/li><li>Oil<\/li><li>Batteries<\/li><li>Pesticides<\/li><li>Electronics<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-2406\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2406\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Does Red Oak remove yard waste?  <\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2406\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2406\"><p>Red Oak does provide yard waste removal. Yard waste must be bagged or bundled and placed inside of the cart for service. Rocks, mulch, dirt, and limbs greater than 3 feet in length and 3 inches in diameter are not accepted.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-2407\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2407\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What do I do if my cart is old or broken?<\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2407\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2407\"><p>If your trash or recycle cart is old or smelly, Red Oak can replace it for a fee. Please call the office for details. If your cart breaks, we will repair or replace it at no cost. Please request a replacement <a href=\"https:\/\/redoaksanitation.com\/request-service\/\">here<\/a>. All cart repairs\/replacements are done on your regular service day.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-2408\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-2408\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What items are recyclable?<\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2408\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-2408\"><p>Please see our recycling list <a href=\"https:\/\/redoaksanitation.com\/recycling-made-easy\/\">here<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-2409\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-2409\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Does Red Oak offer dumpsters? <\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2409\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-2409\"><p>Red Oak now offers dumpster service. Please reach out to Lydia to see if we can service your area. <a href=\"mailto:Lydia@redoaksanitation.com\">Lydia@redoaksanitation.com<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-24010\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-24010\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I get rid of bulky items such as furniture or appliances?<\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-24010\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-24010\"><p>Red Oak offers bulk pickup service in certain areas. For more information, view our Bulk Pickup page and contact our customer service department for details.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-24011\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-24011\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can I temporarily suspend my service?  <\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-24011\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-24011\"><p>Red Oak does not offer temporary suspension of service.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-24012\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-24012\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I cancel service?<\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-24012\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-24012\"><p>Cancellation of service is initiated exclusively by the account holder via a direct telephone call to the Red Oak retention and cancellation department. Written notifications, including but not limited to letters and postcards, are not accepted forms of cancellation.<\/p><p>A minimum of one week&#8217;s notice is required to schedule the cancellation of services. The final day of service, which requires payment in full up to that date, is defined as the day the Red Oak-owned carts are successfully removed from the customer&#8217;s property. The date of this final pickup is to be mutually agreed upon by both parties, and in most instances, will coincide with the customer&#8217;s regularly scheduled service day.<\/p><p>On the agreed-upon final service date, the customer is responsible for ensuring all Red Oak trash and recycling carts are placed curbside for removal. The carts will be collected by a separate team designated for cart retrieval. Should Red Oak be unable to remove its carts from the premises due to a circumstance or condition not caused by Red Oak&#8217;s actions or negligence, the customer will be held financially responsible for the full replacement cost of the carts and will be billed accordingly.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-24013\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"button\" aria-controls=\"elementor-tab-content-24013\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I don't have much trash, can I get picked up every other week? <\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-24013\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"region\" aria-labelledby=\"elementor-tab-title-24013\"><p>Our drivers operate on a weekly pickup schedule, and unfortunately, we do not offer bi-weekly pickup options.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-24014\" class=\"elementor-tab-title\" data-tab=\"14\" role=\"button\" aria-controls=\"elementor-tab-content-24014\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can I get just recycling service? <\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-24014\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"14\" role=\"region\" aria-labelledby=\"elementor-tab-title-24014\"><p>Unfortunately, Red Oak does not provide standalone recycling services. We offer comprehensive waste management solutions that include both waste and recycling services.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What do I do if my trash or recycling was missed?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Pick up times may vary, some drivers pick up one side of the road at a time, and sometimes drivers break off from a route and return at a later time the same day. Please contact customer service no earlier than 4:30 PM on your service day to report a missed pick up. All misses must be reported the week they occur for a prompt resolution.\\u00a0<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Will Red Oak pick up extra bags outside my cart?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Due to our automated equipment, Red Oak provides can only service; any excess waste beyond your 95-gallon cart will require you to order an additional cart.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"When and where should I place my cart out for service?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Carts must be curbside the night before your scheduled service day. Place each cart within 3 feet of the curb, 6 feet from a mailbox or other object, with handles facing the house, and 3 feet or more separating each cart.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can Red Oak pick up my trash at my house instead of by the road?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Red Oak offers backdoor service in limited areas under specific circumstances. Please contact customer service to inquire.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What items do not go in the trash?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Red Oak provides residential household waste removal. Household waste is defined as waste produced within the kitchen and bathrooms. The following are not accepted for pick up:<\\\/p><ul><li>Construction or remodeling debris such as wood, tile, drywall, brick, etc.<\\\/li><li>Paint (<a href=\\\"https:\\\/\\\/redoaksanitation.com\\\/blog\\\/how-to-store-and-dispose-of-paint-properly\\\/\\\">See here for paint disposal locations<\\\/a>)<\\\/li><li>Oil<\\\/li><li>Batteries<\\\/li><li>Pesticides<\\\/li><li>Electronics<\\\/li><\\\/ul>\"}},{\"@type\":\"Question\",\"name\":\"Does Red Oak remove yard waste?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Red Oak does provide yard waste removal. Yard waste must be bagged or bundled and placed inside of the cart for service. Rocks, mulch, dirt, and limbs greater than 3 feet in length and 3 inches in diameter are not accepted.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What do I do if my cart is old or broken?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If your trash or recycle cart is old or smelly, Red Oak can replace it for a fee. Please call the office for details. If your cart breaks, we will repair or replace it at no cost. Please request a replacement <a href=\\\"https:\\\/\\\/redoaksanitation.com\\\/request-service\\\/\\\">here<\\\/a>. All cart repairs\\\/replacements are done on your regular service day.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What items are recyclable?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Please see our recycling list <a href=\\\"https:\\\/\\\/redoaksanitation.com\\\/recycling-made-easy\\\/\\\">here<\\\/a><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Does Red Oak offer dumpsters?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Red Oak now offers dumpster service. Please reach out to Lydia to see if we can service your area. <a href=\\\"mailto:Lydia@redoaksanitation.com\\\">Lydia@redoaksanitation.com<\\\/a>.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I get rid of bulky items such as furniture or appliances?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Red Oak offers bulk pickup service in certain areas. For more information, view our Bulk Pickup page and contact our customer service department for details.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can I temporarily suspend my service?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Red Oak does not offer temporary suspension of service.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I cancel service?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Cancellation of service is initiated exclusively by the account holder via a direct telephone call to the Red Oak retention and cancellation department. Written notifications, including but not limited to letters and postcards, are not accepted forms of cancellation.<\\\/p><p>A minimum of one week&#8217;s notice is required to schedule the cancellation of services. The final day of service, which requires payment in full up to that date, is defined as the day the Red Oak-owned carts are successfully removed from the customer&#8217;s property. The date of this final pickup is to be mutually agreed upon by both parties, and in most instances, will coincide with the customer&#8217;s regularly scheduled service day.<\\\/p><p>On the agreed-upon final service date, the customer is responsible for ensuring all Red Oak trash and recycling carts are placed curbside for removal. The carts will be collected by a separate team designated for cart retrieval. Should Red Oak be unable to remove its carts from the premises due to a circumstance or condition not caused by Red Oak&#8217;s actions or negligence, the customer will be held financially responsible for the full replacement cost of the carts and will be billed accordingly.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"I don't have much trash, can I get picked up every other week?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Our drivers operate on a weekly pickup schedule, and unfortunately, we do not offer bi-weekly pickup options.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can I get just recycling service?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Unfortunately, Red Oak does not provide standalone recycling services. We offer comprehensive waste management solutions that include both waste and recycling services.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-053776a elementor-widget elementor-widget-heading\" data-id=\"053776a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Billing or Account<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f12f0a elementor-widget elementor-widget-toggle\" data-id=\"1f12f0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-3251\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-3251\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I pay my bill?  <\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3251\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-3251\"><p>You have several convenient options:<br \/><a href=\"https:\/\/redoaksanitation.com\/make-a-payment\/\">log in to our payment portal<\/a> or call our <a href=\"tel:+1-678-455-7819\">customer service line<\/a> to pay through our automated system or with a representative. Please note that a <strong><em>3% fee<\/em><\/strong> is applied to all one-time credit card payments made online or over the phone. Allow 24 hours for payments to be reflected on your account. If you are making a late payment the day before your scheduled pickup, please call us directly.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-3252\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-3252\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can I get my bill through the mail?<\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3252\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-3252\"><p><strong>Paper Billing:<\/strong> Hardcopy bills are available for customers on a quarterly billing cycle. However, there is a $2.00 fee to cover the costs of paper and postage. For a free alternative, you can switch to email billing by contacting our customer service team.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-3253\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-3253\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Where can I find my account number? <\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3253\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-3253\"><p>Your account number is included on the first receipt sent to your email address after starting service. Please check your spam folder. If you receive paper bills, your account number is in the top right corner. If you cannot find your account number, please <a href=\"https:\/\/redoaksanitation.com\/about\/contact-us\/\">contact customer service.<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-3254\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-3254\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What is my password to login to the payment portal?  <\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3254\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-3254\"><p>The default password is the last 4 digits of the main phone number on the account. If those digits do not grant you access, please call the office.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-3255\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-3255\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What payment methods does Red Oak accept? <\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3255\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-3255\"><p><strong>Accepted Payment Methods:<\/strong> We accept all major credit and debit cards for payments made through our online portal or over the phone. A <strong data-start=\"237\" data-end=\"258\" data-is-only-node=\"\">3% processing fee<\/strong> applies to all credit and debit card payments. For automatic drafts or payments made by phone using your checking account, we accept <strong data-start=\"392\" data-end=\"426\">ACH (Automated Clearing House)<\/strong> information. Please note that a <strong data-start=\"459\" data-end=\"487\">$35 returned payment fee<\/strong> will apply to any check or ACH payment that is declined or returned by the bank. Additionally, you may mail or bring <strong data-start=\"605\" data-end=\"623\">checks or cash<\/strong> to our office in person. To change your payment method from a credit\/debit card to ACH, please contact Customer Service.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-3256\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-3256\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I update my payment method? <\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3256\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-3256\"><p>Login to our payment portal using your account number and password. Follow the prompts to pay your bill using the card you want to use for payments, then select \u201c<strong>Check here to sign up for AutoPay<\/strong>\u201d and your payment method will be saved for your future auto drafts. If you do not owe anything, you can make a payment of $0 to update the card.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-3257\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-3257\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What happens if I can't or don't pay my bill on time? <\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3257\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-3257\"><p>If you are unable to pay your bill by the due date, please <a href=\"tel:+1-678-455-7819\">call our office immediately<\/a>. Accounts that remain unpaid for two weeks or more after the due date will have their services temporarily suspended, and the carts will be scheduled for removal.<\/p><p>To ensure you stay informed, we will send you notifications via email and phone regarding any outstanding payments. Please note that if your carts are removed, the full amount of the unpaid balance and, a reinstatement fee must be paid in order to reactivate your account.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-3258\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-3258\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What payment methods can I use for autopay, and when will the funds be deducted?<\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3258\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-3258\"><p><strong>Automatic Payments:<\/strong> Our auto-pay system drafts payments on the first of each month. We accept all major credit and debit cards for autopay; however, a <strong data-start=\"315\" data-end=\"336\" data-is-only-node=\"\">3% processing fee<\/strong> applies to all card payments. As a fee-free alternative, we also accept <strong data-start=\"409\" data-end=\"443\">ACH (Automated Clearing House)<\/strong> payments for monthly auto-drafts, which are also processed on the first of the month. Please note that a <strong data-start=\"549\" data-end=\"577\">$35 returned payment fee<\/strong> will apply to any ACH or card payment that is declined or returned by the bank.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-3259\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-3259\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I enroll in the HOA Individual Program and receive the discount?<\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3259\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-3259\"><p>Important Enrollment Notice<br \/>Only residents who have been specifically directed by their Homeowners Association (HOA) to complete the HOA Enrollment Form on the Red Oak website should click the enrollment link and submit the form. Completion of this form is required to continue receiving the HOA discounted service rate.<br \/>Residents must submit the enrollment form within 7 days of either:<br \/>\u2022 Establishing new service with Red Oak, or <br \/>\u2022 The effective date of the HOA\u2019s Preferred Program Agreement for existing customer accounts<br \/>Failure to complete the enrollment within the required timeframe may result in removal of the HOA discounted rate.<br \/>Click here to complete the HOA Enrollment Form: https:\/\/redoaksanitation.com\/hoa-enrollment\/<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How do I pay my bill?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You have several convenient options:<br \\\/><a href=\\\"https:\\\/\\\/redoaksanitation.com\\\/make-a-payment\\\/\\\">log in to our payment portal<\\\/a> or call our <a href=\\\"tel:+1-678-455-7819\\\">customer service line<\\\/a> to pay through our automated system or with a representative. Please note that a <strong><em>3% fee<\\\/em><\\\/strong> is applied to all one-time credit card payments made online or over the phone. Allow 24 hours for payments to be reflected on your account. If you are making a late payment the day before your scheduled pickup, please call us directly.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can I get my bill through the mail?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><strong>Paper Billing:<\\\/strong> Hardcopy bills are available for customers on a quarterly billing cycle. However, there is a $2.00 fee to cover the costs of paper and postage. For a free alternative, you can switch to email billing by contacting our customer service team.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Where can I find my account number?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Your account number is included on the first receipt sent to your email address after starting service. Please check your spam folder. If you receive paper bills, your account number is in the top right corner. If you cannot find your account number, please <a href=\\\"https:\\\/\\\/redoaksanitation.com\\\/about\\\/contact-us\\\/\\\">contact customer service.<\\\/a><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What is my password to login to the payment portal?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The default password is the last 4 digits of the main phone number on the account. If those digits do not grant you access, please call the office.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What payment methods does Red Oak accept?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><strong>Accepted Payment Methods:<\\\/strong> We accept all major credit and debit cards for payments made through our online portal or over the phone. A <strong data-start=\\\"237\\\" data-end=\\\"258\\\" data-is-only-node=\\\"\\\">3% processing fee<\\\/strong> applies to all credit and debit card payments. For automatic drafts or payments made by phone using your checking account, we accept <strong data-start=\\\"392\\\" data-end=\\\"426\\\">ACH (Automated Clearing House)<\\\/strong> information. Please note that a <strong data-start=\\\"459\\\" data-end=\\\"487\\\">$35 returned payment fee<\\\/strong> will apply to any check or ACH payment that is declined or returned by the bank. Additionally, you may mail or bring <strong data-start=\\\"605\\\" data-end=\\\"623\\\">checks or cash<\\\/strong> to our office in person. To change your payment method from a credit\\\/debit card to ACH, please contact Customer Service.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I update my payment method?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Login to our payment portal using your account number and password. Follow the prompts to pay your bill using the card you want to use for payments, then select \\u201c<strong>Check here to sign up for AutoPay<\\\/strong>\\u201d and your payment method will be saved for your future auto drafts. If you do not owe anything, you can make a payment of $0 to update the card.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What happens if I can't or don't pay my bill on time?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If you are unable to pay your bill by the due date, please <a href=\\\"tel:+1-678-455-7819\\\">call our office immediately<\\\/a>. Accounts that remain unpaid for two weeks or more after the due date will have their services temporarily suspended, and the carts will be scheduled for removal.<\\\/p><p>To ensure you stay informed, we will send you notifications via email and phone regarding any outstanding payments. Please note that if your carts are removed, the full amount of the unpaid balance and, a reinstatement fee must be paid in order to reactivate your account.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What payment methods can I use for autopay, and when will the funds be deducted?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><strong>Automatic Payments:<\\\/strong> Our auto-pay system drafts payments on the first of each month. We accept all major credit and debit cards for autopay; however, a <strong data-start=\\\"315\\\" data-end=\\\"336\\\" data-is-only-node=\\\"\\\">3% processing fee<\\\/strong> applies to all card payments. As a fee-free alternative, we also accept <strong data-start=\\\"409\\\" data-end=\\\"443\\\">ACH (Automated Clearing House)<\\\/strong> payments for monthly auto-drafts, which are also processed on the first of the month. 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Completion of this form is required to continue receiving the HOA discounted service rate.<br \\\/>Residents must submit the enrollment form within 7 days of either:<br \\\/>\\u2022 Establishing new service with Red Oak, or <br \\\/>\\u2022 The effective date of the HOA\\u2019s Preferred Program Agreement for existing customer accounts<br \\\/>Failure to complete the enrollment within the required timeframe may result in removal of the HOA discounted rate.<br \\\/>Click here to complete the HOA Enrollment Form: https:\\\/\\\/redoaksanitation.com\\\/hoa-enrollment\\\/<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ&#8217;S FREQUENTLY ASKED QUESTIONs Can&#8217;t find your answer? Please reach out to us, we would be more than happy to help you. Contact Us Service What do I do if [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":520,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_mc_calendar":[],"footnotes":""},"class_list":["post-1084","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/redoaksanitation.com\/wp-json\/wp\/v2\/pages\/1084","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/redoaksanitation.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/redoaksanitation.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/redoaksanitation.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/redoaksanitation.com\/wp-json\/wp\/v2\/comments?post=1084"}],"version-history":[{"count":6,"href":"https:\/\/redoaksanitation.com\/wp-json\/wp\/v2\/pages\/1084\/revisions"}],"predecessor-version":[{"id":10975,"href":"https:\/\/redoaksanitation.com\/wp-json\/wp\/v2\/pages\/1084\/revisions\/10975"}],"up":[{"embeddable":true,"href":"https:\/\/redoaksanitation.com\/wp-json\/wp\/v2\/pages\/520"}],"wp:attachment":[{"href":"https:\/\/redoaksanitation.com\/wp-json\/wp\/v2\/media?parent=1084"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}